
I had the pleasure of being the prime client stakeholder for a Salesforce Incident Management Support Project at Symantec. Tryfacta stepped in and replaced our previous vendor, who was failing on their SLA’s and had a backlog of open tickets, causing much disruption for our Global Salesforce Users. Tryfacta stepped in, and with minimal knowledge transfer, we took over the project and increased our SLA Performance by 80% in 30 days! The Tryfacta team was professional, solution- and mission-oriented, and their solution toolkits were exceptional; they turned things around with relative ease.
IT Business Partner
Symantec Corp